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Refund policy

Refunds Without Returns

We do not accept returns. Items should not be sent back to us.

However, we do offer refunds or replacements in certain situations outlined below.

Eligible for Refund or Replacement

You may be eligible for a refund or replacement if:

  • Your item arrives damaged or defective

  • You receive the incorrect item

  • There is a printing or manufacturing error

To request a refund or replacement, contact us within 30 days of delivery at
support@fortalisapparel.com with:

  • Your order number

  • A brief explanation of the issue

  • Clear photos of the item and packaging

Once verified, we will issue a refund to your original payment method or a replacement at our discretion. No return is required.

Not Eligible for Refund

Refunds will not be issued for:

  • Incorrect sizing

  • Buyer’s remorse

  • Ordering the wrong item

  • Normal wear and tear

  • Items damaged due to improper use or washing

Final Sale Acknowledgment

By completing your purchase, you acknowledge and agree to this policy. Do not mail items back, as returned packages will not be processed or returned.

Contact Us

Questions before ordering?
Email us at support@fortalisapparel.com — we’re happy to help.